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Terms & Conditions RTP Materials Handling Limited

Terms and Conditions of Sale Version 1.4

YOUR ORDER IS ACCEPTED ON THE BASIS THAT THE TERMS AND CONDITIONS BELOW SHALL APPLY TO THE ORDER AND ANY SUBSEQUENT CONTRACT BETWEEN US. PLEASE READ ALL OF THEM CAREFULLY.

 

13 Cancellation & Refund Policy

13.1 For Businesses, Public Sector and Organisations: The Seller reserves the right to levy a 20% charge for goods ordered by the Buyer which are subsequently cancelled or returned.

13.2 For ‘Domestic Consumers’: The Seller abides by the distance selling regulations. It is the Buyer’s (Domestic Consumers Only) right to cancel their order from the moment the order is placed until ‘up to’ 7 (seven) working days from receiving delivery of goods. A full refund will be issued within 14 days of cancellation (should goods not be already dispatched) or 14 days from proof the goods have been returned. A refund will be issued by the same means of payment of the original transaction.

13.3 All: The Buyer must send confirmation of cancellation in written format by email, letter or fax. Goods shall be returned at the Buyer’s expense, unless goods are faulty, mis-sold or damaged.